Plexis On Call
Our remote helpdesk solution for your IT issues round the clock.
Remote Software
Support
PLEXISONCALL is our remote helpdesk solution that allows our support representatives to remotely connect with you, wherever you are, to help you with your IT issues.
We understand the importance of making your technology work efficiently at all times, so whether you’re having a software problem, a hardware problem or just need help, we’re here to help.
Plexis on Call to the Rescue
As long as you have access to the internet, we will be able to access your computer by downloading our remote support software and providing us with the identification code that appears on your screen.
The typical service schedule is Monday to Friday between 8am and 4pm, but we provide after hours and emergency remote support, by appointment only.
Information
It is very important to remember that there are scenarios where a remote support or help desk can not solve problems, due to the need for a practical approach. We will always provide our best effort and due diligence to correct the problem. If a practical approach is needed, we will inform you immediately and advise you on the recommended next steps.
Typical Scenarios
- Virus/Malware Problem
- Microsoft Exchange Server Crash
- Pop-Up windows on the system
- Driver issues (sound, printer, video)
- System lock, random reboots
- Networking issues
- Troubleshooting The Server
- Messaging Problems
- System Optimization
- Windows Training
- Microsoft Office Issues
- Proxy & Browser Issues
Would you like to start a project with us?
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